Product Recall
Information

Product Recall
Information

CONSUMER NOTICE

On August 30, 2024 we issued a product recall of our isolated batch of products.

We deeply apologize for this situation. We take quality and product safety very seriously. And pride ourselves on employing the highest industry standards.

AFFECTED PRODUCTS

    • Product Name: Barista Coconut Milk
    • Lot Number: [lot]
    • Best by Date: Oct 09, 2024
    • Retailer Affected: [Retailer Affected]
    • Reason: [Reason]
    • Product Name: Coconut Water, Peach & Mango, 16.9oz (12 pk)
    • UPC: 898999044002
    • Lot Number: [LOT PLACE HOLDER]
    • Best by Date: Aug 19, 2024
    • Retailer Affected: [RETAILER PLACE HOLDER]
    • Reason: [REASON PLACE HOLDER]
    • Product Name: SIMULATION - Vita Coco Original Coconut Water 16.9oz (12 pk)
    • UPC: B07DHX9QKW
    • Lot Number: 4257AX3B
    • Best by Date: Sep 25, 2025
    • Retailer Affected: Amazon

Where to Find the Batch/Lot Number

CARTON

Find the code on the top of your carton

PET BOTTLES

Find the code on the side of your bottle

CASES

Find the code on the side of your case

Every decision we make at Vita Coco is guided by one goal: keeping our customers safe. That’s why we acted quickly and decisively to remove select lots of three product sizes from the market. Working closely with our manufacturing partner and the FDA, we identified the impacted product and, out of an abundance of caution, voluntarily included additional lots to ensure any potentially affected product is fully accounted for.

Our commitment doesn’t stop here—we will continue to take every measure necessary to maintain the trust our customers place in us.

What to do if you have this product

What to do if you have this product

If you believe you have impacted product and you have not already requested reimbursement, please fill out the form below or call our customer service hotline.

You will then be offered a digital coupon as part of the recall process.

Contact

(855) 526-0778 Phone
Monday - Friday 8am-11pm ET
Saturday 8am-5pm ET | Sunday 2pm-11pm ET

Frequently Asked Questions

Frequently Asked Questions

  • Check to see if your product matches the information in the “Affected Product” section above. To check the lot number on the top of the pack of the product and check against the affected product.

  • As long as your product does not match the information in the “Affected Product” section above, it’s completely fine to consume that product.

  • If you have an affected product, you should abstain from drinking it until the recall is complete. Please see the instructions above on how to fill out the product recall form and receive a reimbursement. Once you have submitted your information, pour the liquid out and recycle the carton(s).

  • If you purchased an impacted product but no longer have the product in your possession, you can still submit the product recall form as long as you provide your receipt from the impacted product or the email address you used when you placed your order on our site.

  • Once you fill out the product recall form or call our customer service hotline, you will be offered two options as part of the recall process:

    • [Reimbursement option #1 placeholder]
    • [Reimbursement option #2 placeholder]

    Reimbursement should occur in [time frame placeholder].

More Questions?

More Questions?

Contact Us